Thank you for shopping with Prong Horn Sport! We strive to ensure that your shopping experience is enjoyable, and we understand that there may be occasions when you need to initiate a return. Please take a moment to review our return policy outlined below:
Timeframe for Returns
Customers can initiate a return within 15 days from the date of receiving the product.
Condition of the Product
Returned items must be unused, undamaged, in their original shape, and accompanied by the original packaging.
Return Process
To initiate a return, please contact our customer support team at support@pronghornsport.com. Additionally, customers need to fill out the Return Form for efficient processing.
Return Shipping
The customer is responsible for covering the return shipping costs.
Refund Method
Refunds will be processed within 15 days of receiving the returned item. The refund will be issued through the original payment method.
Exclusions and Exceptions
As of now, there are no exclusions or non-returnable items. However, please note that this may be subject to change in the future.
Defective or Damaged Items
In the case of defective or damaged items, customers are required to submit clear photos and videos if necessary. Our customer support team will guide you through the process of returning the product and receiving a replacement.
Communication Channels
For return-related inquiries, please contact us at +91 63577 78777 or via email at support@pronghornsport.com. Our team aims to respond within 24 hours on working days.
