Thank you for shopping with Prong Horn Sport! We strive to ensure that your shopping experience is enjoyable, and we understand that there may be occasions when you need to initiate a return. Please take a moment to review our return policy outlined below:
Timeframe for Returns
Customers can initiate a return within 15 days from the date of receiving the product.
Condition of the Product
Returned items must be unused, undamaged, in their original shape, and accompanied by the original packaging.
Return Process
To initiate a return, please contact our customer support team at support@pronghornsport.com. Additionally, customers need to fill out the Return Form for efficient processing.
Return Shipping
The customer is responsible for covering the return shipping costs.
Refund Method
Refunds will be processed within 15 days of receiving the returned item. The refund will be issued through the original payment method.
Exclusions and Exceptions
As of now, there are no exclusions or non-returnable items. However, please note that this may be subject to change in the future.
Defective or Damaged Items
In the case of defective or damaged items, customers are required to submit clear photos and videos if necessary. Our customer support team will guide you through the process of returning the product and receiving a replacement.
Crash Replacement Program Terms and Conditions
Eligibility: The Crash Replacement Program is available to all customers who have purchased a cycling jersey or shorts from Prong Horn and have experienced damage due to a crash.
Discount: Eligible customers will receive a 50% discount on the replacement cycling jersey or shorts.
Proof of Purchase: To qualify for the discount, customers must provide proof of purchase (receipt or order number) for the original item.
Condition of Item: The item being replaced must be visibly damaged and is subject to inspection by Prong Horn staff to confirm eligibility for the program.
Replacement Limit: This program is limited to one replacement per item and is valid only for the original product received by the customer.
Timeframe for Claim: Customers must claim their replacement within one year from the purchase date of the original product. Once approved, the replacement must be completed within 30 days.
Exclusions: This program does not cover wear and tear, normal use, or any intentional damage to the product. Discount applies only to direct replacements and cannot be combined with any other offers or promotions.
Non-Transferable: The discount is non-transferable and is only valid for the original purchaser.
Changes to Program: Prong Horn reserves the right to modify or terminate the Crash Replacement Program at any time without prior notice.
Contact Information: For queries regarding the Crash Replacement Program, please contact our customer service at support@pronghornsport.com
Communication Channels
For return-related inquiries, please contact us at +91 63577 78777 or via email at support@pronghornsport.com. Our team aims to respond within 24 hours on working days.
